Welcome to Best Shoe Store’s FAQ section. As fellow runners, we’ve compiled answers to the most common questions about our performance footwear, shipping policies, and more. Can’t find what you need? Our Manchester-based team of running enthusiasts is always ready to help at [email protected].

Product Questions

What types of running shoes do you specialize in?
We focus on performance running footwear across all categories:
  • Cushioning Running Shoes (for impact absorption)
  • Fell Running Shoes (rugged terrain specialists)
  • Low/Zero Drop Shoes (natural foot positioning)
  • Motion Control Shoes (for overpronation)
  • Road Racing Shoes (speed-focused designs)
  • Structured Cushioning (balance of support and comfort)
  • Trail Running Shoes (off-road traction)
  • Waterproof/Gore-Tex Shoes (weather protection)
How do I choose the right running shoe for my needs?
Our Manchester team includes certified running coaches who understand biomechanics. Consider:
  • Terrain: Road vs. trail surfaces demand different features
  • Foot strike: We can advise on pronation support needs
  • Distance: Marathon shoes differ from 5K racers
  • Weather: Waterproof options for rainy climates
Email us your running habits for personalized recommendations.

Shipping & Delivery

What shipping options do you offer?
We provide two performance-focused services:
  • Standard Express (£12.95): DHL/FedEx delivery in 10-15 working days with real-time tracking
  • Free Standard Shipping: EMS service for orders over £50, delivered in 15-25 working days
All orders process within 1-2 working days (excluding weekends).
Why don’t you ship to some regions?
We temporarily exclude certain remote areas (particularly in Asia) where delivery infrastructure can’t guarantee our performance footwear arrives in perfect condition or on time. We’re constantly evaluating new shipping partners to expand our global reach.
Can I get expedited shipping for race emergencies?
Email [email protected] with “RACE EMERGENCY” in the subject line. Our runner-staff will prioritize your request, though additional charges may apply for extreme time constraints.

Returns & Exchanges

What’s your return policy?
We offer a 15-day return window from delivery date because:
  • Running shoes must be tested on actual terrain
  • Proper fit is crucial for injury prevention
  • Weather conditions affect shoe performance
Shoes must be in unworn condition with original packaging.
How do I initiate a return?
Contact our Manchester team at [email protected] within 15 days of delivery. Include:
  • Your order number
  • Reason for return (helps us improve recommendations)
  • Photos if there are quality issues
We’ll provide prepaid return labels for defective items.

Payments & Accounts

What payment methods do you accept?
We accept all major international payment options:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed with encryption.
Can I change my shipping method after ordering?
If your order hasn’t been processed (typically within 24 hours), email us immediately at [email protected] with your order number. Our runner-staff will attempt to accommodate changes, though upgrades may incur additional charges.

Technical Support

How do I track my order?
You’ll receive tracking information via email once dispatched:
  • Express Shipping: DHL/FedEx provide door-to-door tracking
  • Standard Shipping: EMS tracking activates after international handoff
Our team monitors all shipments and will proactively contact you if issues arise.
What if my shoes arrive damaged?
Contact us immediately at [email protected] with photos of the damage. We’ll expedite replacement footwear at no cost because we understand how crucial proper shoes are to your training schedule.

Your Next Personal Best Starts With Proper Footwear – Let us help you achieve it. Happy running!

The Best Shoe Store Team
29 Liverpool Rd, Manchester, GB M2V 5PI
[email protected]