At Best Shoe Store, we’re dedicated to getting your premium running shoes to you quickly and ensuring complete satisfaction with your purchase. Our global shipping and straightforward returns policy is designed with runners in mind.
Shipping Information
Order Processing
We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Options
Standard Shipping: £12.95 via DHL or FedEx
- Delivery typically 10-15 business days after dispatch
- Includes full tracking
- Recommended for time-sensitive orders
Free Shipping: Available on orders over £50 via EMS
- Delivery typically 15-25 business days after dispatch
- Basic tracking included
Note: We currently cannot ship to certain remote areas and parts of Asia. Please check at checkout if your location is serviceable.
Accepted Payment Methods
We accept: Visa, MasterCard, JCB, and PayPal for your convenience.
Returns & Exchanges
We understand that finding the perfect running shoe is essential for your performance. If your shoes aren’t quite right, our 15-day returns policy makes it easy to exchange or return them.
Our Returns Promise
- 15-day returns policy from delivery date
- Items must be in original, unworn condition
- All original packaging and tags must be included
- Proof of purchase required
Important Exception:
For hygiene reasons, we cannot accept returns on waterproof/Gore-Tex running shoes that show signs of wear or have been used outdoors, as these require special fitting considerations.
Simple 3-Step Returns Process
1. Initiate Your Return
Email our customer service team at [email protected] within 15 days of receiving your order with:
- Your order number
- Reason for return
Use this template for quick processing:
Subject: Return Request – Order #[Your Order Number]
Dear Best Shoe Store Team,
I would like to request a return/exchange for my recent order (#[Your Order Number]).
Product Name: [Product Name]
Size: [Size]
Reason for return: [Fit/Performance/Other – please specify]
I confirm the item is unworn, in its original packaging with all tags attached.
Please advise on next steps.
Kind regards,
[Your Full Name]
[Your Contact Number]
2. Package & Ship
Once approved, we’ll email you return instructions. Please include:
- Completed returns form (from your original package)
- Original invoice copy
- Securely packaged items
Return Address:
Best Shoe Store Returns
29 Liverpool Rd
Manchester, GB M2V 5PI
3. Refund or Exchange
After receipt and inspection (typically 3-5 business days):
- Refund: Processed to original payment method within 5-7 business days
- Exchange: Immediate dispatch of replacement item
Shipping Costs
- Returns: Customer responsible for return shipping costs
- Exchanges: We cover standard shipping for the replacement item
Frequently Asked Questions
What if my item is faulty?
Contact us immediately at [email protected] with photos of the defect. We’ll arrange a free return and expedited replacement.
Can I exchange for a different shoe type?
Absolutely! Our running specialists can help you switch between cushioning types (like our Structured Cushioning to Motion Control models), drop levels (such as Low or Zero Drop options), or terrain-specific models (from Road Racing to Trail Running shoes).
How long until I receive my refund?
Refunds typically appear in your account within 5-7 business days after we process your return. PayPal refunds may show sooner.
Performance Tip: Still unsure about the right running shoe? Our specialists can provide personalized recommendations based on your gait, running surface, and performance needs. Email us at [email protected] for expert advice.
Last Updated: [Insert Date]