Term and Conditions

Last Updated: [Insert Date]

1. Our Store & Target Audience

Best Shoe Store specializes in premium running shoes for dedicated runners. Our products cater to:

• Performance-focused runners seeking specialized footwear
• Athletes who require shoes for specific running conditions (road, trail, fell running)
• Runners with particular needs (motion control, cushioning preferences, waterproof requirements)
• Competitive athletes looking for racing shoes

Our website maintains a professional, runner-centric style with clear product categorization and performance-oriented information.

2. User Obligations and Responsibilities

2.1 Account Information

When creating an account or making purchases, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your information
• Keep your password secure and notify us of any unauthorized account use

2.2 Prohibited Conduct

You agree not to:

• Use our site for any illegal purpose or in violation of any laws
• Attempt to gain unauthorized access to our systems
• Interfere with the proper working of our website
• Make fraudulent or speculative purchases
• Misrepresent your identity or location

3. Products and Services

3.1 Product Descriptions

We offer specialized running shoes including:

• Cushioning Running Shoes
• Fell Running Shoes
• Low or Zero Drop Running Shoes
• Motion Control Running Shoes
• Road Racing Running Shoes
• Structured Cushioning Running Shoes
• Trail Running Shoes
• Waterproof/Gore-Tex Running Shoes

We make every effort to display product colors and features accurately, but actual colors may vary slightly due to monitor settings.

3.2 Product Availability

All products are subject to availability. We may limit quantities and revise product availability without notice.

3.3 Special Conditions for Waterproof/Gore-Tex Products

Due to hygiene considerations:

• Waterproof/Gore-Tex shoes must be tried on clean, dry surfaces only
• Returns are not accepted if shoes show signs of outdoor wear or water exposure
• Special fitting advice is available upon request

4. Ordering and Payment

4.1 Order Process

Orders are processed within 1-2 business days (excluding weekends and holidays). You will receive:

• Order confirmation email
• Shipping notification with tracking information

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed at time of order. By providing payment information, you confirm you are authorized to use the payment method.

4.3 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices and correct pricing errors.

5. Shipping and Delivery

5.1 Shipping Options

We offer two shipping methods:

• Standard Shipping: £12.95 via DHL or FedEx (10-15 business days after dispatch)
• Free Shipping: Available on orders over £50 via EMS (15-25 business days after dispatch)

Note: We cannot ship to certain remote areas and parts of Asia. Checkout will confirm if we can deliver to your location.

5.2 Delivery Responsibilities

Once delivered, you become responsible for the goods. We recommend:

• Inspecting packages immediately upon delivery
• Reporting any damage within 48 hours
• Providing safe delivery instructions if you won’t be present

6. Returns and Exchanges

6.1 Returns Policy

We offer a 15-day returns policy from delivery date. To qualify:

• Items must be in original, unworn condition
• All original packaging and tags must be included
• Proof of purchase is required

6.2 Returns Process

1. Email [email protected] within 15 days with your order details
2. Package items securely with completed returns form and invoice copy
3. Ship to: Best Shoe Store Returns, 29 Liverpool Rd, Manchester, GB M2V 5PI

6.3 Refunds and Exchanges

• Refunds: Processed to original payment method within 5-7 business days
• Exchanges: Immediate dispatch with standard shipping covered by us
• Customers are responsible for return shipping costs

7. Intellectual Property

All content on our website (text, graphics, logos, images) is our property or licensed to us and protected by intellectual property laws. You may not:

• Republish material from our site
• Sell, rent, or sub-license material from our site
• Reproduce, duplicate, or copy material for commercial purposes

8. Liability Limitations

8.1 Product Use

Our running shoes are designed for athletic performance. You agree:

• To select appropriate footwear for your running needs
• That we are not liable for injuries resulting from improper shoe selection or use
• To consult our specialists if unsure about shoe suitability

8.2 Website Use

We are not liable for:

• Temporary website unavailability
• Technical issues beyond our reasonable control
• Any indirect or consequential losses from website use

8.3 Maximum Liability

Our total liability for any claim related to these terms or your orders shall not exceed the purchase price of the products in question.

9. Privacy and Data Protection

Your privacy is important to us. Please see our separate Privacy Policy for details on how we collect, use, and protect your personal information.

10. Governing Law

These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to Terms

We may update these terms periodically. The latest version will always be posted on our website with the effective date.

12. Contact Us

For questions about these Terms and Conditions, please contact:

Best Shoe Store
29 Liverpool Rd
Manchester, GB M2V 5PI
Email: [email protected]